Shipping policy
We want shipping to be simple and clear. Parts Line ships across Canada and provides tracking and delivery information from checkout to delivery.
Free Standard Shipping
Available on eligible orders to most Canadian addresses
Order Processing
Typically 1–2 business days
Estimated Delivery
Typically 2–5 business days after shipment
Order Tracking
Sent by email after shipment
Free Standard Shipping on Eligible Orders
Parts Line offers free standard shipping on eligible orders to most Canadian delivery addresses.
Certain remote, rural, northern, or territorial destinations may fall outside standard carrier delivery areas and may require additional shipping arrangements or charges.
If an additional shipping charge is required for your address, we will contact you before the order is shipped. No additional shipping charge will be applied without your approval.
Order Processing
Most orders are prepared for shipment within 1–2 business days after payment has been confirmed.
Orders placed on weekends or statutory holidays will begin processing on the next available business day. If additional information is needed to process your order, we will contact you.
Processing time is the time needed to prepare your order before it is handed over to the carrier. Delivery time begins after the order has shipped.
Delivery and Tracking
Most orders are delivered within 2–5 business days after shipment.
Delivery times are estimates and may vary depending on the destination, carrier network, weather, seasonal shipping volume, transportation disruptions, or service availability in remote areas.
Once your order has shipped and tracking information is available, it will be sent to the email address associated with your order.
Tracking may take some time to update after a shipping label is created, particularly before the carrier completes the first scan.
Orders containing multiple items may occasionally arrive in separate packages. If multiple tracking numbers are issued, the available tracking information will be provided to you.
Shipping Carriers
We work with established carriers such as UPS, FedEx, Purolator, and Loomis Express.
The carrier used for your order may depend on the destination, package size and weight, service availability, and the shipping option best suited to the order.
Shipping Address
Please review your delivery address carefully before completing your order, including the street address, unit number, city, province, and postal code.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before the order ships.
Once an order has been shipped, we may no longer be able to change the delivery address.
Delayed or Missing Shipments
If your shipment appears to be unusually delayed or tracking has stopped updating for longer than expected, please contact us.
We will review the tracking information and, when necessary, work with the carrier to investigate the shipment and determine the appropriate next step.
Damaged Shipments
If your order arrives damaged, please contact us within 3 days of delivery so we can review the issue and help with the next steps.
We may ask for photos of:
- The outside of the shipping box or packaging
- The shipping label
- The internal packaging
- The damaged area of the product
Please keep the product and original packaging until our review is complete.
Questions About Shipping?
If you have a question about your order, delivery estimate, tracking information, or shipping, please contact our support team.
Email:
support@partsline.ca
Phone:
(778) 508-2009
Business Hours:
Monday–Saturday: 9:00 AM–5:00 PM
Sunday: Closed
Business Address:
Parts Line
39002 Discovery Way
Squamish, BC V8B 0E5
Canada