Payments & Billing

Accepted Payment Methods

Parts Line accepts the payment methods that are displayed as available during checkout. Depending on your device, order, and checkout options, these may include major credit or debit cards and supported accelerated or digital payment methods.

The payment options shown at checkout are the payment methods currently available for your order.

Prices, Taxes, and Order Totals

Product prices are shown on the website before checkout. Your final order total, including applicable taxes and any approved shipping-related charge, will be displayed before you submit payment.

If a discount or promotional code is accepted, the applicable discount will be reflected in the checkout total before the order is completed.

The currency displayed during checkout is the currency that applies to your transaction.

Payment Authorization

When you submit an order, your payment method may be authorized or charged through the applicable payment provider as part of the checkout process.

A payment authorization or completed payment does not guarantee that an order can be fulfilled. Orders remain subject to product availability, payment verification, delivery information, and any additional review reasonably required to process the order.

If we are unable to fulfill an order after payment has been processed, we will provide the appropriate refund or payment adjustment.

Order Confirmation

After you place an order, an order confirmation is sent to the email address provided during checkout.

Your confirmation typically includes:

• Your order number
• The products ordered
• Your billing and delivery information
• The order total and applicable taxes
• Any applicable shipping information

Please review the confirmation when you receive it. If you notice an incorrect delivery address, product, quantity, or other order detail, contact us as soon as possible.

Receipts and Transaction Records

Your order confirmation and payment records provide an electronic record of your purchase.

Depending on the payment method and checkout service used, additional transaction or payment confirmation may also be provided by the applicable payment provider.

If you need help locating information about a completed order, contact our support team and include your order number when available.

Payment Verification

To help protect customers and prevent unauthorized transactions, some orders may require additional payment or order verification before fulfillment.

If additional information is reasonably required, our team may contact you using the email address or phone number provided with the order.

Orders may be delayed or cancelled if required payment verification cannot be completed.

Declined or Unsuccessful Payments

If a payment is declined or cannot be completed, the order may not be successfully submitted.

Payment failures can occur for several reasons, including card restrictions, incorrect billing information, insufficient funds, security checks, or an issue with the payment provider.

If your payment is unsuccessful, please review the information entered at checkout or try another payment method that is available to you.

Order Changes and Cancellations

If you need to request a change or cancellation, contact us as soon as possible after placing your order.

We will do our best to help if the order has not yet entered fulfillment or been shipped. Once processing or shipment has progressed, a change or cancellation may no longer be possible.

If an order has already shipped, the applicable Return and Refund Policy will govern any return request.

Refunds

Approved refunds are issued to the original payment method whenever possible and are handled in accordance with our Return and Refund Policy.

After a refund is issued by Parts Line, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Any applicable restocking fee, return shipping responsibility, or non-refundable shipping charge is determined under the Return and Refund Policy.

Billing Information

Please enter accurate billing information during checkout. Incorrect or incomplete billing details may cause a payment to be declined or may require additional verification.

If your billing address is different from your delivery address, enter each address in the appropriate checkout field.

Payment Security

Parts Line uses Shopify and supported payment providers to process online transactions.

We use reasonable safeguards designed to protect information submitted through our website. Payment providers may apply additional fraud prevention, authentication, and security measures to individual transactions.

No method of electronic transmission can be guaranteed to be completely secure, but we take reasonable steps to use established services and safeguards for online checkout and payment processing.

Billing and Payment Privacy

Information collected in connection with your order and payment is handled in accordance with our Privacy Policy and the applicable practices of the payment provider used for your transaction.

Payment providers may process certain transaction information independently in order to authorize payments, prevent fraud, issue refunds, and provide their payment services.