Refund policy
We want returns to be simple and clear. This policy explains how returns and refunds work for Parts Line orders across Canada.
30-Day Return Policy
Eligible return requests must be submitted within 30 days of delivery.
Before returning any product, you must contact Parts Line by email and receive return authorization and instructions from our support team.
Please do not send a product back without prior authorization. Returns sent without approval will not be processed.
Return Conditions
Unless the return is due to an error by Parts Line, shipping damage, or a confirmed manufacturing defect, returned products must:
- Be unused and undamaged
- Be in the original packaging
- Include all original labels, accessories, hardware, and components
- Show no signs of installation, use, wear, grease, scratches, or mounting marks
- Not have been painted, drilled, cut, wired, modified, or otherwise altered
Products that do not meet the applicable return conditions may not be eligible for a refund.
Return Shipping and Restocking Fee
Customer-Requested Returns
If you ordered the wrong part, changed your mind, no longer need the product, or are returning it for another reason not caused by Parts Line, you are responsible for the return shipping cost.
Eligible customer-requested returns are subject to a 25% restocking fee based on the purchase price of the returned product.
Original shipping charges are normally non-refundable for customer-requested returns.
Returns Caused by Parts Line
If Parts Line sends the wrong product, provides incorrect fitment information, or approves a return because of shipping damage or a confirmed manufacturing defect, we will cover the applicable return shipping cost.
No restocking fee will apply. If you paid a shipping charge for the original order, the applicable shipping charge will also be included in the approved refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 3 days of delivery.
We may ask for photos of the product, packaging, shipping label, part number, or damaged area so we can review the issue.
Please keep the product and original packaging until our review is complete.
If you believe a product has a manufacturing defect, please contact our support team. We may request reasonable information such as photos, part numbers, vehicle or VIN information, or installation details to review the issue.
How to Request a Return
Email support@partsline.ca and include:
- Your order number
- The product you want to return
- The reason for the return
- Photos when relevant or requested
Once your return is approved, we will provide the return instructions and authorized return address. Approved returns must be sent by mail or courier to the address provided by our support team.
Refunds
Returned products must be received and inspected before a refund is approved.
For customer-requested returns, the applicable 25% restocking fee will be deducted from the product refund.
For approved returns caused by Parts Line, shipping damage, or a confirmed manufacturing defect, no restocking fee will apply.
Approved refunds are issued to the original payment method and are typically processed within 3–10 business days after the returned product has been received and inspected.
Your bank, credit card provider, or payment service may require additional time to post the refund to your account.
Exchanges
Parts Line does not process direct exchanges. If you need a different product, please complete the return process for the original item and place a new order.
Consumer Rights
Nothing in this policy limits any rights or remedies available to you under applicable Canadian consumer protection laws.
Contact Us
Email:
support@partsline.ca
Phone:
(778) 508-2009
Business Hours:
Monday–Saturday: 9:00 AM–5:00 PM
Sunday: Closed
Business Address:
Parts Line
39002 Discovery Way
Squamish, BC V8B 0E5
Canada