Privacy policy
Your privacy matters to us. This Privacy Policy explains how Parts Line collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or use our services.
Last Updated: September 8, 2026
Information We Collect
Depending on how you interact with Parts Line, we may collect:
- Contact Information: Name, email address, phone number, billing address, and shipping address.
- Order Information: Products ordered, order history, shipping details, returns, refunds, and warranty requests.
- Vehicle Information: Vehicle year, make, model, trim, VIN, part numbers, and other information provided to verify product fitment.
- Website Information: IP address, browser type, device information, pages viewed, approximate location, and website activity.
- Marketing Preferences: Your subscription preferences and interactions with our marketing communications.
Payments are processed through our payment service providers. Payment card information may be handled directly by the applicable payment processor.
How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Provide shipping and tracking updates
- Verify vehicle fitment and product compatibility
- Process payments, returns, refunds, and warranty requests
- Provide customer support
- Operate and improve our website and services
- Help prevent fraud and security issues
- Maintain required business records
- Comply with applicable laws
- Send marketing communications where permitted or with your consent
Cookies and Analytics
Our website may use cookies and similar technologies to operate the store, maintain shopping cart and checkout functionality, remember preferences, understand website performance, and support analytics and advertising.
You may manage available cookie or privacy settings through our website, browser, or device settings. Disabling certain cookies may affect some website features.
How We Share Information
We may share personal information with trusted service providers when necessary to operate our business and provide our services. These may include Shopify, payment processors, shipping and fulfilment providers, technology services, analytics providers, and marketing platforms.
We may also disclose information where required or permitted by applicable law.
Data Storage and Security
Parts Line is based in Canada. Some of our service providers may process or store information in Canada, the United States, or other jurisdictions where local laws may apply.
We use reasonable administrative, technical, and organisational safeguards to protect the personal information we handle. However, no electronic system or transmission can be guaranteed to be completely secure.
We keep personal information only for as long as reasonably necessary to provide our services, maintain business records, prevent fraud, resolve issues, and meet legal or regulatory requirements.
Your Privacy Choices
Depending on applicable law and the circumstances, you may request access to or correction of your personal information, withdraw consent where applicable, request deletion of certain information where permitted, or change your marketing preferences.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message. We may still send communications related to your orders, customer service, account, or security.
We may need to verify your identity before completing certain privacy-related requests.
Privacy Policy Updates
We may update this Privacy Policy when our services, business practices, technology, or legal requirements change. The updated version will be posted on this page with a revised Last Updated date.
Contact Us
If you have a question about this Privacy Policy or how your personal information is handled, please contact us.
Email:
support@partsline.ca
Phone:
(778) 508-2009
Business Hours:
Monday–Saturday: 9:00 AM–5:00 PM
Sunday: Closed
Business Address:
Parts Line
39002 Discovery Way
Squamish, BC V8B 0E5
Canada